Shipping & Delivery Policy
We work hard to process and ship your orders quickly, so you can get fresh product on your shelves without delay.
Shipping Methods
- All orders are shipped FOB Origin (our warehouse).
- Orders ship via FedEx only.
- We are unable to ship on your carrier account. We pass through actual shipping costs and maintain negotiated FedEx rates to keep costs as low as possible.
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Tracking information is provided as soon as your order leaves our facility.
Delivery Responsibility
Once your order has been handed over to FedEx, responsibility for delivery and condition of the shipment transfers to you.
Ripple Junction cannot be held liable for delays, damages, lost, or stolen packages once FedEx has accepted the shipment.
If something goes wrong in transit, we’ll gladly assist you with the FedEx claim process to help resolve the issue as quickly as possible.
Damaged Shipments
- Please inspect your shipment immediately upon delivery.
- If items arrive damaged, take photos of the package and contents, and contact FedEx directly to initiate a claim.
- Our team is here to support you with any documentation you may need to complete the claim.
Last updated: August 26, 2025
