Refund Policy

Returns & Exchanges Policy

We do not accept returns or exchanges unless the product is defective or incorrect.

If that happens, we’ll make it right — with a replacement or refund, depending on stock and your preference.

Why We Do It This Way

We put a lot into making sure you get the best from us — high-quality products, printed on demand or produced in limited runs for your customers’ favorite licenses.

Because these items are often made just for your order and can’t be easily re-stocked or resold, we have to limit returns to cases where something is defective or we’ve made an error.

This way, we can focus our time and resources on delivering great products the first time!

Here’s How It Works

• 📞 Call 513-759-8223 (Mon–Thu 8:30am–5:00pm EST, Fri 8:30am–2:30pm EST) or email help@ripplejunction.com.
• 🧾 Have your order number handy for faster service.
• ✅ Our team will confirm the issue and provide a Return Authorization (RA) number if the product needs to be sent back.
• 📦 No RA? No credit. (Our warehouse team can’t process mystery boxes.)
• 💳 Once your defective or incorrect item is received, we’ll process a replacement shipment or refund to your original payment method.

Important Notes

• ❌ Custom or clearance items are always final sale.
• 🔄 If you need a replacement before your return arrives, we recommend placing a new order. We’ll refund you once the defective/incorrect item is back at our warehouse.
• 🌍 International customers: Freight charges for returns from outside the continental US are not covered and must be prepaid.

Last updated: August 26, 2025