FAQ

Wholesale FAQ

🔐 Site & Account


How do I register for a new account?

Getting set up is simple! 🎉 Check out our Registration Guide for step-by-step instructions.

Already registered but not sure which email your account is under? No worries — reach out and we’ll help you find the right one.

Note: The “Registration” tab on your account page will always show (even after you register). As long as you can navigate back to Shop, see prices, and add items to your cart — you’re officially good to go! ✅

How do I log in?

Easy mode! We use password-less login so you can get back to curating fandom fast.

  1. Head to LOGIN.
  2. Enter your registered email.
  3. Grab the one-time code from your inbox (peek at spam just in case).
  4. Pop in the code and you’re in. 🎉

Heads up: Each account uses one email. Logging in with a different email creates a new account and won’t show your wholesale access.

I don’t see prices or the “Add to Cart” button.

No stress — this almost always means you’re not signed in with your approved email. Sign in and the magic appears. ✨

Team tip: Need multiple people to shop? Contact us and we’ll help set up an email that works for everyone on your team.

I can’t find a product I ordered before.

We curate to keep quality high and designs fresh. If a fave is missing, tell us!

Was it a top seller for you? We might be able to help with a bulk buy or consider it for our stock program as we expand.

🛒 Checkout & Payment


General checkout issues (addresses, pricing, etc.)

If something looks weird at checkout, pause! We’re happy to help before you place the order so everything ships smoothly.

  • 📦 Address acting up? Contact us — we’ll help confirm the setup.
  • 💲 Pricing seems off? Don’t submit yet. Send a quick note and we’ll verify or fix it.

Best practice: Chat, call, or email — and wait for our reply — before you check out. It saves time (and headaches) later.

I’m having trouble checking out (large carts).

When you hit ~100+ unique SKUs, checkout can slow or timeout.

  • Quick win: Split into a couple smaller carts.
  • Already built it? We can invoice your cart so you skip the loading entirely.

Fastest help: A short screen recording lets us see exactly what you’re seeing and escalate ASAP.

How do I check out with Net Terms?

Approved for terms? Sweet. You’ll see Checkout and Pay Later in your cart.

  1. Choose Pay Later and enter shipping info.
  2. We create a draft order and do a quick account check.
  3. All clear? We green-light fulfillment and send updates at every step.

Pay invoices in your account, or email AR@ripplejunction.com and we’ll help you out.

📦 Orders & Shipping


Where is my order?

Some orders ship from multiple warehouses, so you may get more than one package (and tracking email).

No tracking after a week? Give us a shout — we’ll chase it down.

Do you ship internationally?

For now, we ship within the 50 U.S. states only. If you’re planning something special, reach out — we love hearing what you’re building.

Can I use my own shipper account?

We can’t ship on customer accounts, but we pass through actual shipping costs and use our negotiated rates to keep things fair and friendly on your margin.

📃 Policies & Programs


What if a product is damaged?

We stand behind our gear. If something arrives damaged, send photos right away and we’ll get a replacement rolling. For more info check out our Return Policy

Do you accept returns?

We don’t accept returns on wholesale orders. For the full scoop, peep our Return Policy. If you’re unsure about something, ask us first — we’re happy to help you pick the right styles.

Do you do custom orders?

Custom is limited, but not impossible. If your project is 300+ units, reach out and we’ll see what’s doable. Licensed designs always require licensor approval and therefore not offered for custom orders.

How can I do a collaboration?

Licensor collab ideas? We love that energy. Share the details and we’ll loop in our licensing team for next steps.

Where is my account history?

We migrated on 8/19/2025. Orders before that date don’t appear online, but we’ve got them on file. Connect with Cheyenne via chat/call/email and we’ll send whatever you need.