Wholesale Shipping Information
General Information
Minimum order is $250. Minimum order for t-shirts, hoodies and loungewear is 2 per size. Minimum order for gloves is 3 pair per style. Stickers must be ordered in quantities of 24 each.
Prices may change without prior notice.
Custom body styles, colors and sizes are available for orders over 300 pieces. Please call for details.
We ship FedEx ground unless otherwise specified.
Backorders greater than $75.00 will be shipped to you as soon as possible. Backorders less than $75.00 will be canceled.
Ripple Junction Invoicing Policies
To become a Ripple Junction customer you are required to complete and sign our Credit Application. To begin the Credit Application process please call 513-559-3900, fax 513-559-3903 or email Credit@ripplejunction.com
Our standard terms are:
COD Money Order
COD Check
Credit Card
Net 30 – Company Check
Your terms must be established prior to your first order being shipped. If you would like to expedite your first order we recommend that you pay by credit card until your credit application is finalized.You will be notified when your credit application has been approved.
COD Customers
If you are a COD customer you must provide a phone contact for the shipment of your order. We will call you will the exact amount of the cash, money order or check that must be provided to the FedEx delivery person and we will not ship your order until we have spoken to your contact as designated. Returned COD’s will be charged a 15% restocking fee and will also be charged freight for both the delivery and return of the merchandise to Ripple Junction.
Credit Cards – Visa, MasterCard or American Express
Your credit card will be preapproved before we ship your order and charged once your order ships. If your card is declined when preapproved your order will be put on hold and our Customer Service people will call for additional instructions. To give us the authorization to process your credit card please sign the Credit Card Authorization Form which can be found in your credit packet.
NSF Checks
You be will charged $30.00 for an NSF check. All future orders are held until NSF checks are cleared.
Paper Invoices
Paper invoices are sent when your order ships unless you are an EDI customer.
EDI
You may become an EDI customer. To set up EDI please call our EDI Department at 513-559-3900 or email EDI@ripplejunction.com
Customer Service
To talk to our Customer Service Department please call 1-800-374-7753, Monday through Thursday – 8:30am to 6:00pm EST or on Friday – 8:30 am to 2:30 pm EST. Our fax number is 513-559-3903.
Please have your invoice number available when calling.
Customer Satisfaction
At Ripple Junction, we stand behind every product we sell. We have to – if we stood in front of our products, how the heck would you see them?
Our returns policy is pretty darn simple. If for any reason you are not completely satisfied with your order, just contact our Customer Service Department within 7 days, and once we get the merchandise back in its original condition, we’ll refund everything you paid for it – including your original shipping fees, as long as you’re based in the Continental US.
Our accountants hate that policy, by the way, but we feel like it’s the right thing to do. Giving you a 100% refund guarantee helps us ensure that our products are sent out in top quality condition, and that helps ensure you keep on buying our stuff, which helps us avoid having to get jobs that include actual labor.
The only catch is that if you get special order merchandise that is customized to your needs, or you bought ‘end of line’ discounted merchandise, as much as we’d love to, we can’t take that stuff back. So like, it’s yours. Enjoy it.
Exchanges/Returns
If it takes you longer than 7 days (and up to 30) to decide you don’t want our merchandise, you can still return it to us, but rather than refund your money directly, we’ll give you merchandise credit.
In other words, if you’re not fully satisfied, send our stuff back at any time up to a month (30 days) after we shipped it, and we’ll take it off your hands (if it’s in original condition) and give you the equivalent of what you paid in credit so you can exchange it for other merchandise in the future.
We don’t include shipping fees in that deal, because hey, you’ve gotta draw the line somewhere. All in all, we think it’s a pretty sweet deal.
Returns Procedure
To return an item to Ripple Junction, follow the steps below:
CLICK HERE FOR THE RETURNS FORM
- Complete the Ripple Junction Exchange/Return form that came with your order. (if shipped via FedEx.
- Call Ripple Junction Customer Service at 1-800-374-7753 and let us know you need a return processed. Our Customer Service Rep will determine the most appropriate way to handle your return/exchange, and talk you through what’s needed on your end.
- When returning items to Ripple Junction, a Return Authorization (RA) is required. Items sent to our Distribution Center without an RA cannot be credited, because frankly, our warehouse guys get confused when boxes start coming back unexpectedly. RA numbers are good for thirty days from the date of issue, so make sure you get one from the Customer Service Rep when you call, otherwise your shipment may end up being used as a street hockey goal during lunch break.
- Once you are given an RA number, carefully repackage the merchandise and affix the return shipping label to the outside of your package. Your return shipping label is in the pouch on the outside of your shipment, along with your packing list. Please write the RA number on the outside of the package, just to keep things easy and efficient
- Return the package to us via FedEx Ground. Call 1-800-USE FEDEX for pickup, or give the package to your FedEx delivery driver and they’ll ensure it gets to us in one piece.
Credit Methods
All credits are issued in the same manner as the payment received.
- If you paid by credit card we will credit your card immediately and apply the credit to open invoices.
- If you paid by money order or check, your credit will be applied to any open invoices.
- If the credit cannot be applied to any open invoices, we will issue a refund check after 90 days.
Please ship your return to:
Ripple Junction
Customer Returns Department
6183 Centre Park Drive
West Chester, Ohio 45069
If you have any questions, please send us an email at customerservice@ripplejunction.com or call the Customer Service Department at 1-800-374-7753, Monday through Thursday – 8:30am to 6:00pm EST or on Friday - 8:30am to 2:30pm. Our fax number is 513-559-3903.
International Returns:
Our guarantee does not include freight charges for international returns. If for any reason you are returning items from outside the continental United States, international shipping charges must be prepaid.
Hey, we love you Albania, but you’re on your own.
Exchanges – Replacement Product:
If defective merchandise is to be returned, new products will not be shipped without first returning the defective product.
If you need replacement product immediately, we suggest that you begin the refund process right away and just place a new order. Your new order can be shipped immediately as long as the items are in stock, and your original order will be credited to you when the merchandise makes its way back to our warehouse.
If the Customer Service Rep instructs you to keep the defective merchandise (what the heck are we going to do with 500 T-shirts that say ‘Free Chili’ instead of ‘Free Chile’?), your replacement products can be shipped immediately, provided the items are in stock.
Please understand that, as much as we’re all about customer service, we’re unable to process credits to your account until we receive the products in question back at our warehouse. If you need replacement products immediately, we suggest that you begin the refund process and place a new order while it’s underway. That way, your new order can be shipped immediately, as long as the items are in stock.
Missing Product:
If you are missing a product from your order and the item/s are included on your invoice, please call Customer Service within 30 days of invoice date and yell at us loudly. We recommend avoiding curse words, but feel free to use relatively mild insults like ‘rat bastard’ and ‘Regis’. Your product will be shipped immediately, or we’ll credit your invoice.
If you are missing product but have not been charged for the product, chances are really good that your item is currently not in stock. Fear not! We will back-order the merchandise for you and send it as soon as we can, and in the meantime, you can always cancel your order if you would rather not wait.
Backorders greater than $75.00 will be shipped to you as soon as possible. Backorders less than $75.00 will be canceled
Distribution Policy:
You can find our distribution policy here: